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Shipping Methods

Free shipping

For orders with higher amounts shipping is free in Italy and almost all over Europe. For every Country in and out EU shipping expense will be calculated relating to relationship weight/volume. You can know shipping expenses with the proper configure form in every product page.

Delivery is intended at ground floor. If you need delivery to the floor (the package will be delivered till the doorway of the apartment) you should request availability and costs.

Delivery time

Delivery times in Italy are of 3-5 business days if products are in stock, on the contrary we shall inform the customer about the times he should wait for the desired item. An estimate of delivery times is present in every product page. Further details are noticed in the e-mail of the Order Confirmation that will be sent to the customer when we received the order. 

Status of the order

Status of the order is visible in the history of the registered customer. From your own account it is possible to view the ongoing status of the order. For other problems please contact us by telephone at +39 0917725294 or by e-mail at the following address support@deplain.com

Packaging

We guarantee the best care in the product packaging and the minimum risk to receive damaged items. 

Couriers

Deplain chooses carefully its couriers, favoring those who demonstrate great care, fastness and reliability. All the instruction for the delivery, as the name, the hours, people or a different address must be pointed out in the proper field at the moment of the order. We suggest to print a copy of the order and check data are correct. If there is no one at the moment of the delivery, the courier will leave a paper notice, the courier will try twice to effectuate the delivery in the following days, anyway the customer can contact us for the delivery or the pick up at the section we refer to.

Merchadise checking

In order to make our service more and more effective, we ask the customer to check packaging condition when the pack is delivered. Package must be unopened, not damaged nor wet or altered. If the pack were not totally intact, or there were a little scratch, for the insurance coverage to be valid the Customer shall accept with reserve, putting aside the signature  on the delivery note “Received with reserve, damaged package (description of the fault)”.

It the pack is seriously damaged and you think the object inside is damaged as well, we recommend not to accept the pack asking the courier to put on the delivery not “Merchandise Rejected damaged package”. If the courier declined, reject the pack and contact immediately Deplain s.r.l.

Check the exact number of packages.

The Customer can not dispute on any anomalies he finds about the product state after the delivery if he did not write it on the delivery note. Any contestations must be disputed to the courier, otherwise the product has considered successfully.

In case of contestations, please inform immediately Deplain s.r.l. calling +39 0917725294 or via mail to support@deplain.com

The bill, in the pocket outside of the package must be retained as document valid for the warranty.

Delivery and assembly

To customer who make an inquiry for, we provide an assembly service of the furniture, effectuated by an internal assembly team. Great care is put on after-selling assistance, guaranteeing adequate and fast assistance on provided products for rare possible lacks and for possible damages caused by the customer himself or others. The Company has reached great experience in this field and one of the principle aims has ever been the searching of high quality product, requested by more and more demanding customers. The Company felt the need to provide itself with a more complete and methodic device in order to guarantee the respect of the prescription related to the product, the customer satisfaction and get better its own management fot the Quality, for this reason it has afforded the UNI EN ISO 9001:2000 certificate. 

The Customer can not dispute on any anomalies he finds about the product state after the delivery if he did not write it on the delivery note


 
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