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Privacy Policy

Your privacy

Welcome to our website deplain.com (the Site).

Your privacy and the security of your personal data are very important to Deplain s.r.l. (“DEPLAIN.COM”), so we collect and manage your personal data with the utmost care and take specific measures to keep it safe.

Below you will find the main information on the processing of your personal data by DEPLAIN.COM in relation to your browsing of deplain.com and the use of the services offered. For detailed information on how DEPLAIN.COM manages your personal data, please read our Privacy Notice.

We also ask you to read the "Cookie Policy", the "General Conditions of Use" of the deplain.com which contain detailed information regarding the conditions relating to our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.

 

Who is the Data Controller?

Below is the main information on the processing of your personal data carried out by Deplain s.r.l. ("DEPLAIN.COM"), with with headquarters at via Nuova Stesicoro, 266 - 90018 Termini Imerese (Palermo), Iscr. Reg. Imp. PA - 311219,   C.F and P.IVA n. 06289000827 (“DEPLAIN.COM”)  as Data Controller.

For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Care by calling +39 0917725294, by writing to the address of DEPLAIN.COM or by e-mail to privacy@deplain.com.

 

What data do we collect?

The personal data that DEPLAIN.COM processes is that which you provide to us when you conclude an order and purchase goods, and that which we collect as you browse or use the services offered on deplain.com.

DEPLAIN.COM can then collect data about you, for example, personal details such as:

-  your name and surname

-  your shipping address and billing address

-  your phone number

-  your email

-  Information about the products and services you sell (including inventory, pricing, sale, transaction, tax, and other data).

-  Analytics: We collect analytics information when you use our Services to help us improve our products and services. Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network. This integration of Google Analytics makes your IP address anonymous. Anonymisation works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States. We use Google Analytics to monitor traffic levels, search queries and visits to this website. The data collected by Google Analytics is used to analyze interactions of visitors with our websites. The cookies collect information in an anonymous form. Analytics save these cookie for 26 months. For more information about Google's privacy policy, please visit: Google Analytics. If you do not want to accept the use of Google Analytics cookies at all, you can also Opt out of Google Analytics. Privacy Policy. Subject adherent to the Privacy Shield. Following some of these cookies: _ga _gid _gat

User ID extension for Google Analytics (Google Inc.)

Google Analytics on this Application uses a function called User ID. This allows a more accurate tracking of Users by assigning each one a unique ID for various sessions and devices, but in such a way as not to allow Google to personally identify an individual or permanently identify a specific device. The User ID extension also allows you to connect Data from Google Analytics with other User Data collected by this Application. The Opt Out link provided below will disable the tracking for the device you are using, but does not exclude additional tracking activities made by the Owner. To deactivate the latter, contact the owner via the contact email address.
Personal Data collected: Cookie. Place of processing: United States - Privacy Policy – Opt Out - Person adhering to the Privacy Shield. 

- Cookies: We use cookies to analyse, personalise and improve our website. For more information on how this works, please check our Cookie Policy.

What data we process and why.

 Your personal data is processed for the following purposes:

- conclude and execute the purchase contract for goods offered on deplain.com;

- provide you with the services of deplain.com such as subscription to the newsletter;

- allow registration to the site and use of services reserved for registered users;

- manage your requests forwarded to our Customer Service.

In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service that you have specifically requested.

We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, in order to improve our offer and our services.

However, only with your express consent will we process your personal data to:

- carry out commercial and promotional communication activities;

- customise the site and the commercial offers based on your interests.

 

Who will process your data?

Your personal data is processed by personnel duly authorised by DEPLAIN.COM as Data Controller. For organisational and functional needs related to the provision of services on deplain.com, your data could also be processed by our suppliers or web developers. The latter have been evaluated and chosen by DEPLAIN.COM for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees provided by law.

 

How long do we keep your data?

We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the processing purpose: for example, the data collected during the purchase of goods on deplain.com is processed until the conclusion of all administrative and accounting formalities are therefore stored in accordance with local tax legislation (ten years), that which is used to send you our newsletter until you ask us to stop sending it.

 

What are your rights?

At any time, depending on the specific processing, you may: revoke your consent to the processing, know which of your personal data we have in our possession, its origin and how it is used, request the update, correction or integration and in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose their processing. If you wish, you can request to receive your personal data in possession of DEPLAIN.COM in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.

If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Italian Data Protection Authority (http://www.garanteprivacy.it).

 This information may be subject to changes and additions over time, so we invite you to check the contents periodically. Where possible, we will try to immediately inform you of any changes made. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Privacy Notice

1. General information

Who is the Data Controller?

Deplain s.r.l. (“DEPLAIN.COM”) Deplain s.r.l. ("DEPLAIN.COM"), with with headquarters at via Nuova Stesicoro, 266 - 90018 Termini Imerese (Palermo), Iscr. Reg. Imp. PA - 311219,   C.F and P.IVA n. 06289000827 (“DEPLAIN.COM”) is the Data Controller, that is, the subject which decides how and why to process your personal data.

You can always contact DEPLAIN.COM by writing to the above address, calling +39 0917725294 or by writing to the address of DEPLAIN.COM.

 

2. What personal data do we collect?

The categories of personal data that DEPLAIN.COM collects and processes when you browse or purchase on deplain.com are as follows:

a) we collect the personal data necessary to conclude and execute your purchase on deplain.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment details, inventory, pricing, sale, transaction, tax, and other data;

b) we collect your e-mail address when you sign up for our newsletter service;

c) we process the personal data you provide us when you contact our Customer Service to provide the assistance requested;

d) upon your consent, we collect and use your personal data for marketing purposes;

e) for the registration of your DEPLAIN.COM account, we collect your name and surname, your e-mail address, password. If you are a registered user, we collect information about your access to the reserved part of ​​the site. With your express consent, by analysing your personal data we can process information regarding your interests and preferences with respect to our products and services in order to present proposals and offers in line with your tastes. In case of authentication to the DEPLAIN.COM account through external social networks, we collect the data necessary for registration/authentication through Facebook and Google. We also collect information about you from third parties and, in particular, from Facebook and Google+. This information includes the following data categories: e-mail address.

f) we collect information about your browsing on deplain.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.

g) in the event that you provide personal data of third parties to DEPLAIN.COM___, for example in cases where you decide to purchase a product to be delivered to a friend, or to give a gift, DEPLAIN.COM will arrange for the third party to deliver the Privacy Notice at the time of the first communication. We remind you that the use of personal data of third parties is subject to the discipline regarding the protection of personal data.

We inform you that DEPLAIN.COM does not process personal data relating to minors. If you access deplain.com and use the services offered by DEPLAIN.COM, you declare that you are of legal age.

3. How we collect informations?

We collect personal information directly when you provide it to us. Examples include:

  • Create a new account on our sites;
  • Purchase our products;
  • Subscribe to newsletters or email lists;
  • Submit feedback on our sites;
  • Participate in our promotional campaign;
  • Fill out a survey;
  • Communicate with us via live chat or emails.

We also collect certain categories of personal information from third party service providers such as:

Payment information: We may receive information from payment providers to process transactions. Please note that we DO NOT store payment details on our sites.

Other services providers: You can create an account on our website using third party accounts such as Facebook or Google. These services will pre-populate our sign up form with personal details from their sites. Please check your privacy settings on these third party services to understand and change the information sent to us through these services.

 

4. How do we use the personal data we collect?

DEPLAIN.COM collects and processes your personal data for the following purposes:

a) to conclude and execute the purchase agreement for the products offered on deplain.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the agreement, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, shipping of the product and possible management of the return.

b) registration on the site and use of the services offered to registered users. Registration on the site is possible through the inclusion of some personal information which is necessary to ensure your identification and the performance of services offered to registered users.

c) provision of the services offered on deplain.com. For this purpose, in relation to each service and its characteristics, DEPLAIN.COM needs to collect the personal data necessary for the performance of the service requested by you.

d) management of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and requests for assistance.

e) sending of CVs. If you send us your CV to be considered for an application to an open position, we will use the information contained in your CV exclusively for this purpose. Your CV will be kept for a maximum period of six months, after which it will be deleted: if you wish, you can of course send us a new updated version.

f) sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the site, we will send you communications containing our business proposals and related products and services to the e-mail address that you provided us.

g) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. In addition, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively with the methods you have chosen (via e-mail, SMS, telephone, paper mail, Whatsapp).

h) only with your consent, DEPLAIN.COM will be able to personalise your experience as a registered user on deplain.com, proposing previews and offers in line with your tastes and sending you commercial communications tailored to your interests, these communications will only take place in the manner you selected (via e-mail, SMS, telephone, paper mail, Whatsapp). The personalisation will be done by analysing your previous purchases and other information described in the previous paragraph “What personal data do we collect?”. For more information on this data and on the activity that allows you to process it, please refer to the paragraph “Your DEPLAIN.COM profile”.

Should you wish to authorise the activities referred to in point h) and subsequently do not wish to receive further communications from DEPLAIN.COM or would like to limit the way in which to be contacted, you may interrupt these communications at any time by simply clicking on the appropriate unsubscribe link at the bottom of each communication, accessing your DEPLAIN.COM account, contacting DEPLAIN.COM by calling +39 0917725294 or by contacting our Customer Care by email to privacy@deplain.com

We inform you that you may receive further communications from us even after submitting your unsubscription request, as some submissions may have already been planned, our systems may take some time to process your request.

 

Aims and modality of data treatment               

In relation to all the activities mentioned above, we will process your personal data through

-         IT and electronic means ((anagement software, accounting, etc.)

-         Paper (registration forms, order forms, etc.)

-         Telematic

we use guarantee high safety standards, in full compliance with current legislation.

 

5. Legal basis of the processing

We process your personal data only in the presence of one of the conditions provided for by the law in force, and specifically:

a) for the conclusion and execution of a contract of which you are a part.

When we process your data for the conclusion of the purchase agreement of which you are a part, we ensure that we only use the minimum information necessary for the execution of this. This basis legitimises the processing of personal data that takes place in the following activities:

- conclusion and execution of a purchase agreement for the products offered on deplain.com;

- registration on the website and use of services reserved for registered users;

- provision of services offered on deplain.com;

- management of your requests by our Customer Care.

The contribution of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data, it will not be possible to conclude or execute the agreement and your requests. This means that you will not be able to purchase the products and you will not be able to use the DEPLAIN.COM services and that DEPLAIN.COM will not be able to handle your requests;

b) to comply with a legal obligation.

In the event of conclusion of an agreement for the purchase of goods on deplain.com, the processing of the user's data will take place in order to fulfill the legal obligations to which DEPLAIN.COM complies with in accordance with the tax provisions and other regulations to which DEPLAIN.COM is subject. You are free to decide whether to conclude an agreement and whether or not to disclose your data, but if you conclude it, your data will be necessary and will be processed to effect the aforementioned legal obligations to which DEPLAIN.COM is required.

The processing of voluntarily sent CVs, carried out to evaluate candidates with respect to a possible job position at DEPLAIN.COM, is legitimate because it is expressly authorised by a law, which specifies that in this case the consent of the person to whom the personal data refers is not required. You are free to send us your CV or not, but without it we will not be able to evaluate your candidacy for a job position at DEPLAIN.COM;

c) for our legitimate interest.

If you purchase products on deplain.com by credit or debit card, some of your personal data may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and pursue any fraudulent activity. For internal administrative purposes, data may be processed by companies belonging to DEPLAIN.COM.

d) based on your consent.

We will carry out the following processing only if you have given us your express consent:

• carrying out marketing activities and opinion polls and market research;

• analysis of your browsing and consumption habits in the use of your DEPLAIN.COM profile, in order to personalise your experience on our site.

Providing your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes, but without it, it will not be possible for DEPLAIN.COM to carry out marketing activities, opinion polls and market research, and to analyse your habits.

 

6. Who will process your data?

Your personal data will be processed by DEPLAIN.COM internal staff who are specifically trained and authorised to process.

Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These persons have been appointed as data controllers and carry out their activities according to the instructions given by DEPLAIN.COM and under its control.

Without prejudice to communications carried out in compliance with legal and contractual obligations, all data collected and processed might be communicated exclusively for the purposes specified above to the following categories of interested parties:

- Commercial consultants;
- Accountanting and Administrative branches;
- Suppliers;

The third parties in question belong to the following categories: banking operators, internet providers, companies specialised in IT and telematic services; couriers; companies that carry out marketing activities; companies specialised in market research and data processing.

Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow DEPLAIN.COM to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

 

7. Web push notification

Depending on which device you use, you may receive, upon giving your consent, push notifications regarding our offers, new items, your wish list and your cart.

To deactivate notifications, depending on the platform and/or browser used, follow the steps listed below:

-    Desktop: Right-click on notification > disable notifications from www.deplain.com

-    Mobile: Access the notification center > Site parameters  > Notifications > Block notifications from www.deplain.com

-    Common browsers:

•    Chrome: Settings > Show Advanced Settings > Privacy – Content Settings > Notifications - Manage exceptions > Enter www.deplain.com and select “Block”

•    Firefox: Options > Content > Notifications – Select > www.deplain.com – “Block”

•    Safari: Preferences > Notifications > From here select "Deny"

 

8. Extra-EU data transfer

Some of the third parties listed in the previous paragraph “Who will process your data?” may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).

The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between DEPLAIN.COM and said subjects of specific agreements, containing safeguard clauses and appropriate safeguards for the protection of your personal data which are so-called "standard model clauses", also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of an agreement between you and DEPLAIN.COM (for the purchase of goods offered on our site, for registration on the website or the use of services on the website) or for the management of your requests.

 

9. How long do we keep the data?

We keep your personal data for a limited period of time, which is different depending on the type of activity that involves the processing of your personal data.

After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

The data of those who do not buy or use products / services, even if they have had a previous contact with company representatives, will be immediately canceled or processed anonymously, where their conservation is not otherwise justified, unless it has been validly acquired the informed consent of the interested parties concerning a subsequent commercial promotion or market research activity.

Your personal data is stored in compliance with the following terms and criteria: a) data collected to conclude and execute agreements for the purchase of goods on deplain.com: until the administrative and accounting formalities have been completed. The billing data will be kept for ten years from the billing date;

b) data of the registered user: the data will be stored until you request cancellation from  your DEPLAIN.COM profile;

c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;

d) data collected in the context of the use of services offered on deplain.com to the user: these data are retained until the termination of service or cancellation of the subscription to the service by the user;

e) data related to user requests to our Customer Care: the data useful to assist you will be kept until your request is met;

f) CV: for six months from receipt;

g) data used for commercial communication activities towards users who purchase products on deplain.com (soft spam): this data is kept until the termination of service or the exercise of the opposition by unsubscription by the user;

h) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of user with DEPLAIN.COM;

i) data used to personalise the site and to show customised commercial offers: as long as the user does not request the termination of the activity and in any case within two years from the last interaction of any kind of user with DEPLAIN.COM;

In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.

 

10. Your rights

You can exercise your rights at any time with reference to the specific processing of your personal data by DEPLAIN.COM. Below is their general description and how to practice them.

a) Access your data and modify it: you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.

b) Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of market research and surveys for the detection of satisfaction for the customisation of the website and commercial offers according to your interests. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing or that which is based on other assumptions will continue to be carried out in full compliance with the provisions in force.

c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, DEPLAIN.COM will have to evaluate the reasons for your request.

d) Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it.

e) Request of restriction of the processing: in this case, DEPLAIN.COM will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.

f) Request of data transfer to other party than DEPLAIN.COM ("right to data portability"). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.

In order to exercise some of your rights described above you can access your DEPLAIN.COM account or alternatively you can contact us by calling +39 0917725294 or writing to our Customer Care at sales@deplain.com  or privacy@deplain.com.

In order to ensure that our users' data is not infringed or illegitimate by third parties, we will ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.

 

11. Security measures

We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, DEPLAIN.COM agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing. In order to prevent unauthorised access or disclosure, we have put in place technical and managerial procedures to safeguard and secure the information we collect online. This includes secure connections for our administration system and IP restrictions. We also implement other security and access controls, including username and password authentication and data encryption where appropriate. Only our authorized employees have access to your personal data.

 

12. Complaints

If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.

In Italy, the complaint can be presented to the Italian Data Protection Authority.

More information on the presentation methods are available on the website of the Italian Data Protection Authority, at http://www.garanteprivacy.it.

 

13. Changes to this information

The constant development of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy policy may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data.

Therefore, we invite you to periodically check the contents: where possible, we will try to inform you promptly on the changes made and their consequences in In any case, the updated version of the privacy statement will be published on this page, with indication of the date of its last update.

 

14. Legislative references and useful links

The processing of your personal data is carried out by DEPLAIN.COM in full compliance with the regulations on the matter pursuant to the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Italian Data Protection Authority (http://www.garanteprivacy.it).

 

15. Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our eventually collected reviews.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.


 

COOKIE POLICY

Data Controller

The use of cookies by Deplain s.r.l. VIES: IT 06289000827  ("DEPLAIN.COM" or "the Administrator"), with registered office in via Nuova Stesicoro, 266 - 90018 Termini Imerese (PA), Italy, falls under the Manager’s privacy policy, in conformity with the terms of Legislative Decree 196/03 of the Personal Data Protection Code (Privacy Code) and the Order of 8 May 2014, “Identification of the simplified procedures for providing information and getting consent for the use of cookies” from the Italian Data Protection Authority. Pursuant to Art. 13 of the Privacy Code, we inform you that DEPLAIN.COM, as Data Controller, acts in conformity with the terms of the corresponding legislation.

 

Acceptance Procedures

As specified in the brief notice indicated in the banner, you may give your consent to the use of cookies simply by clicking on the “Accept” key, scrolling down the page or clicking on any element of the content within the site’s pages. Continuing to navigate upon exiting this cookie policy without specifically choosing to manage permissions is equivalent to granting consent to the use of all cookies.

 

What is a cookie and what is its purpose?

A cookie is a small file that is sent to the browser and saved on your device when you visit a website like deplain.com (“the website”). Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalise your navigation experience by remembering your preferences (for example, remembering the language and currency you set, in order to recognise you at the next visit, etc.).

 

Which cookies do we use and for what purposes?

Our website uses various types of first party cookies (organized and managed by DEPLAIN.COM), and third party cooks (organized and managed by third parties based on their own individual privacy policies and not under the control of DEPLAIN.COM) and similar technologies, each of which has a specific function.  

 

TYPE OF COOKIE

Navigation cookie

From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognising the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognised and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.

 

Functional cookies

These cookies allow, based on your express request, for you to be recognised when you subsequently access the website, so that you do not have to enter your information each time (for example: “Remember me”). If you have added items into your Shopping Cart  and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period,) finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.

 

Analytical cookies

These first party cookies are the property of DEPLAIN.COM (the site manager) and are used to collect data in an anonymous and aggregate way. These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. DEPLAIN.COM treats the results of these analyses anonymously and exclusively for statistical purposes only.

 

Our own and third party marketing and profiling cookies

These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy. To find out more about the aforementioned third parties cookie, you can inform yourself on their respective polices and knowingly manage your consent or refusal, for this we invite you to visit http://www.youronlinechoices.com. DEPLAIN.COM  does not have control over the information provided by third-party cookies and does not have access to the data, as these data information are completely controlled by third-party companies, ad described in their own privacy policies. In particular we use:

Zendesk/Zopim (Chat/Email) - Collects browsing experience information

These are cookies used by the Zopim/Zendesk to support our live chat with customer on our Website. 
Please visit  Zendesk Cookies Policy for more details.  Following some of these cookies: 

__zlcstore
zte2095
_ _zlcmid
_ _cfduid__cfduid
_biz_flagsA
_biz_nA
_biz_pendingA
_biz_sid
_biz_uid
_ga
_gid
_uetsid
ajs_anonymous_id
ajs_group_id
ajs_user_id
flight
optimizelyEndUserId

Facebook Audience e Facebook Remarketing, Collects browsing experience information

Facebook Custom Audience and Facebook Remarketing ADS are Remarketing and Behavioral Targeting services provided by Facebook, Inc. which links the activity of this Application with the Facebook advertising network. Place of processing: USA – Privacy Policy – Opt Out. These cookies are used to remarketing products on sale on our site.

- Facebook add to cart - Collects browsing experience information

- Google Doubleclick  - Collects browsing experience information

We may use Remarketing with DoubleClick to make our online ads more relevant. The remarketing cookies help to server our ads at a later time when you are browsing sites on the web. You can opt out of almost all advertising cookies by updating your preferences on the ‘http://www.youronlinechoices.com’ website Following some of these cookies: 

SID
IDE
test_cookie

- Google Adwords - Collects browsing experience information.

AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that links the activity of this Application with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.

Place of processing: United States  – Privacy Policy – Opt Out.

- Google  - Collects browsing experience information 

These cookies, provided by Google Inc., are used for security or making advertising message more relevant to you No sensitive data is collected unless you log in to your google account to our website. See Google's Privacy Policy for more information. Following some of these cookies: 

APISID
SSID
SAPISIDSID
SIDCC
HSID

- Google Analytics - Collects browsing experience information 

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network.
This integration of Google Analytics makes your IP address anonymous. Anonymisation works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States. We use Google Analytics to monitor traffic levels, search queries and visits to this website. The data collected by Google Analytics is used to analyze interactions of visitors with our websites. The cookies collect information in an anonymous form. Analytics save these cookie for 26 months. For more information about Google's privacy policy, please visit: Google Analytics. If you do not want to accept the use of Google Analytics cookies at all, you can also Opt out of Google Analytics. Privacy Policy. Subject adherent to the Privacy Shield.

Following some of these cookies: 

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_gid
_gat

User ID extension for Google Analytics (Google Inc.)

Google Analytics on this Application uses a function called User ID. This allows a more accurate tracking of Users by assigning each one a unique ID for various sessions and devices, but in such a way as not to allow Google to personally identify an individual or permanently identify a specific device.
The User ID extension also allows you to connect Data from Google Analytics with other User Data collected by this Application.
The Opt Out link provided below will disable the tracking for the device you are using, but does not exclude additional tracking activities made by the Owner. To deactivate the latter, contact the owner via the contact email address.
Personal Data collected: Cookie.

Place of processing: United States - Privacy Policy – Opt Out - Person adhering to the Privacy Shield.

Youtube - Collects browsing experience information

We use Youtube to show videos that introduce product or explain how to use specific features of the product. Google set several cookies on any page that includes a Youtube video. These cookies are used to track behavior of Youtube users. This cookie does not identify you personally unless you are logged into Google. Please visit Youtube Privacy Policy for more information. Following some of these cookies: 

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LOGIN_INFO
GEUP
PREF
VISITOR_INFO1_LIVE
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 To view the above-mentioned third-party cookies, inform on their respective policies and manage consciously consent or refusal, please visit http://www.youronlinechoices.com.

Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our eventually collected reviews.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

 

Social Network Cookies

These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:

Facebook: http://www.facebook.com/about/privacy/

Google+: http://www.google.com/intl/it/policies/privacy/

Twitter: http://twitter.com/privacy

Instagram: https://instagram.com/legal/cookies/

YouTube: https://www.youtube.com/static?template=privacy_guidelines

  

How can I disable cookies and manage my preferences?

 

Browser

The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer.

Below is the procedure to follow to manage cookies from the following browsers:

IE: http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies

Safari: https://support.apple.com/kb/PH19255?viewlocale=en_US&locale=it_IT

Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 

Third Parties

You may at any moment select your preferences in the Privacy Centre by activating or disabling the single cookie category. For more information on cookies and to manage your preferences for third party profiling cookies, please go to http://www.youronlinechoices.com . Once on the site, by accessing the area “Your Choices” you can: visualise the list of third party companies, our partners, which install cookies on our site (Company); verify the presence and activation status of installed cookies (Status) and manage your consent selectively (On/Off). By expanding the dedicated voice (Info) for each company, you can access more information relative to the company and, via a link, reach the specific information about privacy and cookies.

 

Access to Data and Customer Care

You may freely and at any time receive assistance and explanations on how to provide your consent or selective refusal, or on how to delete cookies from your browser, by sending an e-mail to privacy@deplain.com , or via a written request sent to DEPLAIN.COM at the mailing address of the registered office. We will reply to you promptly.

Last updated 25/05/2018


 
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